Refund policy
RETURN AND REFUND POLICY
Last updated: August 15, 2026
We want you to be satisfied with your purchase. Please review this Return and Refund Policy carefully before placing an order.
30-Day Return Policy
We accept return requests made within 30 days of the date you receive your order.
To be eligible for a return, the item must:
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Be in the same condition in which it was received;
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Be unused, unworn, and undamaged;
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Include all original tags, accessories, and components, where applicable;
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Be returned in its original packaging; and
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Include the receipt, order confirmation, or other proof of purchase.
To request a return, please contact us at:
Please include your order number, the item you wish to return, and the reason for the return. If the item is damaged, defective, or incorrect, please also include clear photographs showing the issue.
Once your return request has been reviewed and approved, we will provide you with the return address and detailed return instructions. Please do not send a product back to the address shown on the parcel or elsewhere on our website unless our customer support team has specifically instructed you to do so.
Items returned without prior authorization may not be accepted.
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, we will cover the reasonable return shipping costs or provide an appropriate alternative resolution.
For returns made for personal reasons, including ordering the wrong size, changing your mind, or no longer wanting the item, the customer is responsible for the return shipping costs unless otherwise required by applicable law.
Any return shipping charges will be clearly communicated before the return is processed. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at dudzinskilane8351@hotmail.com.
Please provide your order number and clear photographs or videos of the item and packaging. We will review the issue and offer an appropriate solution, which may include a replacement, refund, or other remedy.
Non-Returnable Items
Certain products cannot be returned for health, safety, hygiene, or legal reasons, including:
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Perishable goods, such as food, flowers, or plants;
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Personalized, customized, or made-to-order products;
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Personal care, beauty, or hygiene products that have been opened or used;
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Hazardous materials, flammable liquids, or gases; and
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Gift cards.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Sale or clearance items may be subject to the same eligibility requirements stated in this policy. This does not affect any rights you may have under applicable consumer protection laws, including your rights concerning defective, damaged, or incorrectly supplied products.
Exchanges
We do not currently offer direct exchanges. The fastest way to receive a different item is to request a return for the original item and, once the return is approved, place a separate order for the replacement item.
European Union and EEA Right of Withdrawal
If your order is delivered to a country in the European Union or European Economic Area, you may have the legal right to cancel your purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, contact us at dudzinskilane8351@hotmail.com before the 14-day period expires.
Returned items must be in substantially the same condition in which they were received. You may be responsible for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics, and functionality.
Unless the product is defective, incorrect, or otherwise required by law, you may be responsible for the direct cost of returning the goods. Certain products, including personalized goods, perishable goods, and sealed hygiene products that have been unsealed after delivery, may be excluded from the right of withdrawal where permitted by law.
Nothing in this policy limits your mandatory rights under applicable consumer protection laws.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refund appears in your account.
Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by law. If the order was damaged, defective, incorrect, or canceled under applicable consumer protection laws, any refund of standard delivery charges will be handled as required by law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.
If the order has already been shipped, you may request a return after receiving it in accordance with this policy.
Contact Us
For questions regarding returns, refunds, damaged products, or order issues, contact us at: